Payment/Shipping

PAYMENT

    • When you purchase paintings or prints here on www.sallytrace.com, you are buying directly from me, the artist Sally Trace.
    • Checkout is enabled for original paintings going to the US 48 states, and for giclee prints going to the US, Canada, the UK, Belgium, Germany, Netherlands, Switzerland and the Czech Republic.
    • Pennsylvania residents will pay 6% sales tax.
    • Shipping is included.


    USA SHIPPING

    • Original paintings will be shipped in 3-5 days by me from my home studio in Pennsylvania, to the USA 48 states.  I take great care with wrapping and packaging my paintings for safe shipment.  Shipments will be via UPS, FedEx or USPS for small paintings, and will require a street address (no PO Boxes please), and a phone number for the delivery driver and signature upon delivery.  All original paintings are insured for their full value.

    • Giclee prints on stretched canvas are created and shipped directly to you by my printers facilities in California.  Please allow 4-8 business days for production times.

    • Buyers in Alaska and Hawaii may have to pay an extra shipping fee for large paintings and prints.  You may write me for a shipping quote, thank you.

    INTERNATIONAL SHIPPING

      • Giclee prints on stretched canvas are created and shipped directly to you by my printers facilities in the US, Canada, Europe and the UK.  In Europe I can ship to Belgium, Germany, Netherlands and Switzerland (prints going to European countries are usually printed in Netherlands or Czech Republic.) Please allow 4-8 business days for production times.

      RETURNS

      • Original paintings ship to the US 48 states only, and can be returned to me in Pennsylvania. Please contact me within 7 days of receipt for a return authorization, and return ship within 14 days.  The buyer is responsible for return shipping and insurance costs.  Any loss in value due to damage during return shipping will be the responsibility of the buyer.  Returns of original paintings will be subject to a 20% restocking fee to help me recover my original shipping fees.

        Custom and made-to-order paintings are not returnable.   I provide lots of in-progress photos and also good final photographs of the finished painting before shipping.
      • Giclee prints are custom made (made to order) from my printers facilities, and are not eligible for returns or exchanges. If anything is wrong with your print, please contact me within 7 days of receipt (14 days for the UK and Europe) so I can make it right: sally@sallytrace.com.  Damaged or defective prints will be replaced at no charge to you.

      • In the event of damage during shipping, please contact me within 7 days of receipt (14 days for the UK and Europe.)  Please keep both the art and the shipping boxes.  You will be asked to send me photos of the art and the shipping box so that I can get your replacement coming to you as quickly as possible.  Thank you very much.

      • Please note that each computer monitor, smartphone or tablet displays colors according to it's unique settings.  Prints and paintings may look slightly different from what you see on your digital display.  Refunds will not be issued due to slight shifts in color due to monitor display differences, but please do contact me if there is a problem.