High Sierra

COVID 19 Ordering and Shipping Info

Original Paintings and Giclée Prints ship to the US 48 States. Please expect delays with production and shipment times.

PAYMENT

• When you purchase paintings or prints here on www.sallytrace.com, you are buying directly from me, the artist Sally Trace.
• Pennsylvania residents will pay 6% sales tax.
• You may always write me with any questions.  Thank you very much.

USA SHIPPING

• Original paintings will be shipped by me to the US mainland.  I take great care with wrapping and packaging my paintings for safe shipment.  Shipments will be shipped vis UPS or FedEx Ground/Home Delivery and will require a street address (carriers cannot deliver to PO Boxes), a phone number for the delivery driver and signature upon delivery.  All original paintings are insured for their full value.

• Giclee prints for USA buyers are created and shipped to you by my printers facilities in the USA.  Buyers in Alaska, Puerto Rico and Hawaii may have to pay an extra shipping fee for very large prints. Please write me with your postal code and the prints size you would like, thank you.

• I am not able to sell to Kansas due to their state tax laws (they don't allow for a small seller exemption). Kansas residents can purchase from my Etsy shop or my my Fine Art America (Pixels) Print Store.

INTERNATIONAL SHIPPING

• Sadly, due Covid 19 lockdowns and new tax and packaging laws, I am no longer shipping internationally.  I will miss my wonderful international clients.
  
  
•  You may always order prints directly from my printer for worldwide destinations in my Fine Art America (Pixels) Print Store.

RETURNS

• Original paintings can be returned to me in Pennsylvania, USA. Please contact me within 7 days of receipt and return ship within 14 days. Please use the original packaging and insure the shipment for it's full value. The buyer is responsible for original and return shipping and insurance costs.  Any loss in value due to damage during return shipping will be the responsibility of the buyer.  Returns of original paintings will be subject to a 20% restocking fee.
  
  
  In the event of damage during shipping, please contact me within 7 days and please keep and photograph both the box and the art damage so I can submit my claim with the shipper. Damaged prints will be replaced at no charge. Please keep the box in case the shipper wants to see it. Thank you very much.
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• Giclee prints are custom ordered and made to order by my printers international facilities and I am therefore not able to accept returns or exchanges. Damaged or defective prints will be replaced at no charge to you. Please keep both the art and the shipping boxes and send me photos within 7 days.  You will be asked to send me photos of the art and the shipping box so that I can get your replacement coming to you as quickly as possible.

My Print Store Website

Prints of my art on paper both framed and unframed, canvas, acrylic and metal, and merchandise like pillows, tote bags, phone cases etc. are available in my Fine Art America (Pixels) Print Store. This is a separate website with international fulfillment centers, a generous return policy and worldwide shipping destinations.  You will be purchasing directly from my printer.

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