Tree of Light, canvas print from my original painting

COVID 19 Ordering and Shipping Info

PAYMENT

• When you purchase paintings or prints here on www.sallytrace.com, you are buying directly from me, the artist Sally Trace.
• Pennsylvania, USA residents will pay 6% sales tax.
• For my international buyers: VAT, GST, Local Taxes, Duty, Customs or any other import fees imposed by the buyers country are not included and will be the responsibility of the buyer upon delivery. This does not usually affect Giclee Prints since they are printed within the Canada, the UK and the EU. See more about international shipping below.
• You may always write me with any questions.  Thank you very much.

DOMESTIC USA SHIPPING

• Original paintings will be shipped by me from Pennsylvania, USA.  I take great care with wrapping and packaging my paintings for safe shipment.  Domestic shipments will be shipped via FedEx Ground/Home Delivery and will require a street address, or by USPS Priority for smaller paintings.  Signature upon delivery is included for originals. All original paintings are insured for their full value.

• Giclee prints are currently being created and shipped to you by my printers international facilities in the USA, Europe and the UK.
  
  

INTERNATIONAL SHIPPING

• ***Please note that Original Paintings are currently shipping to the US 48 states only.  I am very eager to resume my normal international trade and will do so as soon as it appears to be safe and reliable.  Please Contact Me if I can be of assistance.
  
  
•  Giclee prints are currently being created and shipped to you by my printers international facilities in the USA, Canada, Europe and the UK. Import taxes may or may not apply for your country, please check with your local postal facility.
  
  
• If your country is not in my shopping cart, please write to me with your country and postal code, and please include the artworks in which you are interested so I can get a shipping quote.
  
  
• VAT, GST, Local Taxes, Duty, Customs, or any other import fees imposed by the buyers country are not included and will be the responsibility of the buyer upon delivery.  Please inquire at your local postal facility if original paintings or art prints purchased directly from the artist will incur any import fees.
  
  

RETURNS

• Original paintings can be returned to me in Pennsylvania, USA. Please contact me within 7 days of receipt and return ship within 14 days. Please use the original packaging and insure the shipment for it's full value. The buyer is responsible for original and return shipping and insurance costs.  Any loss in value due to damage during return shipping will be the responsibility of the buyer.  Returns of original paintings will be subject to a 20% restocking fee.
  
  
  In the event of damage during shipping, please contact me within 7 days and please keep and photograph both the box and the art damage so I can submit my claim with the shipper. Damaged prints will be replaced at no charge. Please keep the box in case the shipper wants to see it. Thank you very much.
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• Giclee prints are custom ordered and made to order by my printers international facilities and I am therefore not able to accept returns or exchanges. Damaged or defective prints will be replaced at no charge to you. Please keep both the art and the shipping boxes and send me photos within 7 days.  You will be asked to send me photos of the art and the shipping box so that I can get your replacement coming to you as quickly as possible.

My Print Store Website

Prints of my art on paper both framed and unframed, canvas, acrylic and metal, and merchandise like pillows, tote bags, phone cases etc. are available in my Fine Art America Print Store. This is a separate website with international fulfillment centers, a generous return policy and many more international destinations than I can offer here on my website.  You will be purchasing directly from my printer.

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